My Cart
Your Shopping Cart is Empty
Return Policy
Our "No-Stress" Guarantee
If your purchase doesn't make you feel like you've just stepped out of a 5-star spa at the Burj Al Arab, we want to make it right.
-
14-Day Window: You have 14 days from the date of delivery to request a return.
-
Condition: Items must be unused, in their original premium packaging, and in the same condition you received them.
-
Easy Process: Simply email our concierge team at support@purelydubai.com with your order number. We’ll provide you with the return instructions—no interrogation required.
-
Refunds: Once inspected, your refund will be processed back to your original payment method. Please allow 3–5 business days for the gold to return to your account.