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Frequently Asked Questions
What is PurelyDubai?
PurelyDubai is a curated digital destination for high-performance wellness and lifestyle technology. We bridge the gap between global innovation and the sophisticated standards of the UAE, offering products previously only found in clinical settings—now optimized for your home.
Are your products genuine and safe?
Absolutely. We only partner with verified international manufacturers who meet rigorous quality standards. Our tech (like LED masks and massagers) is tested for safety and effectiveness. While these are lifestyle gadgets and not medical devices, they are designed with professional-grade technology.
Orders & Payments
Which payment methods do you accept?
We accept all major credit and debit cards, including VISA, Mastercard, and American Express. For your security, all transactions are encrypted through our premium payment gateway.
Is there a Cash on Delivery (COD) option?
Currently, we prioritize secure digital payments to ensure the fastest processing and a premium, contact-free delivery experience.
How do I know my order is confirmed?
Once you place an order, you will immediately receive an Order Confirmation email with your unique order number. If you don't see it, please check your "Promotions" or "Spam" folder.
Shipping & Delivery
How fast is shipping to the UAE?
We offer premium global-to-door delivery. Most orders arrive at your villa or apartment within 5 to 9 business days. You will receive a tracking link as soon as your package is dispatched.
Do you offer Free Shipping?
Yes! We provide Complimentary Premium Shipping on all orders over AED 500 across the UAE. For orders below this, a flat shipping fee is calculated at checkout.
Will I have to pay customs duties?
For most orders, the price you see at checkout is final. However, in accordance with UAE law, high-value international imports may occasionally be subject to minor customs fees upon entry, which are the responsibility of the recipient.
Product & Wellness Tech
How often should I use the LED Face Mask?
For best results, we recommend using the mask for 10 minutes, 3 to 5 times per week. Consistency is key—most users see a significant improvement in skin radiance and firmness within 4 to 6 weeks.
Are these gadgets easy to use?
Yes. Every PurelyDubai product is chosen for its intuitive design. Each order comes with a digital or physical User Guide in English to help you get started immediately.
Returns & Support
What is your return policy?
We want you to be completely satisfied with your upgrade. We offer a 14-day return window for unused products in their original premium packaging. Please refer to our [Returns Policy] page for full details.
How can I contact customer support?
Our Dubai-based concierge team is here to help. You can reach us via email at support@purelydubai.com or through our website’s contact form. We typically respond within 24 hours.